Hysbysiad Preifatrwydd

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Rape and Sexual Assault Support Centre - North Wales Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Post - RASASC, Unit 11, Llys Onnen, Ffordd Y Llyn, Parc Menai, BANGOR, Gwynedd, LL57 4DF, GB
Telephone - 01248 670 628
Email - info@rasawales.org.uk

What information we collect, use, and why

We collect or use the following information to provide services, including delivery and third-party referrals:

Names and contact details
Gender
Pronoun preferences
Addresses
Date of birth
Emergency contact details
Service use history
Health information (including medical conditions, medical requirements and medical history)
Information about care needs (including disabilities, home conditions and general care provisions)
Information about work, home and living conditions
Information about support requirements
Criminal offence data
Records of meetings and decisions
Information about income and financial needs for funding or personal budget support
Information relating to compliments or complaints

We also collect or use the following information to provide services, including delivery and third-party referrals:

Racial or ethnic origin
Religious or philosophical beliefs
Biometric information (where used to identify someone)
Health information
Sex life information
Sexual orientation information

We collect or use the following information to receive donations or funding and organise fundraising activities:

Names and contact details
Addresses

We collect or use the following personal information for service updates or marketing purposes:

Names and contact details
Records of consent, where appropriate

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Identification documents

We collect or use the following personal information for recruitment purposes:

Contact details (e.g. name, address, telephone number or personal email address)
Date of birth
National Insurance numberCopies of passports or other photo ID
Employment history (e.g. job application, employment references or secondary employment)
Education history (e.g. qualifications)
Right to work information
Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Service history
Witness statements and contact details
Relevant information from previous investigations
Client accounts and records
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exceptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services, including delivery and third-party referrals are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect information to enable us to offer the appropriate support and services to the individual
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Funders may require anonymised data relating to service users as a condition of providing funding

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Data is required to contact service users regarding services that may be of interest to them

Our lawful bases for collecting or using personal information to comply with legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Data is used in investigation processes relating to complaints

Where we get personal information from

Directly from you
Regulatory authorities
Family members or carers
Social services
Charities or voluntary sector organisations
Schools, colleges, universities or other education organisations
Councils and other public sector organisations
Previous employers

How long we keep information

Service user records – 8 years
Employee records – 6 years
Recruitment records – 6 months

Who we share information with

Others we share personal information with

Other health providers (e.g. GPs and consultants)
Charities and voluntary organisations
Care providers
Organisations we need to share information with for safeguarding reasons
Emergency services
Legal bodies or authorities
Local authorities or councils
Relevant regulatory authorities
Previous employers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
16 March 2026